Refund policy

Return Policy

We want you to love your jewellery. If for any reason you’re not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unworn, unused, and in their original packaging.

• For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

• Custom or made-to-order pieces are final sale and not eligible for return.

How to Return

1. Contact us at info@nomijewellery.com with your order number and reason for return.

2. Once your return is approved, you’ll receive instructions and a return address.

3. Please ensure your parcel is securely packaged — we recommend using a tracked courier service, as we’re not responsible for items lost in transit.

Refunds & Exchanges

• Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method or arrange an exchange, as requested.

• Refunds are for the item cost only; shipping fees are non-refundable.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos and details. We’ll arrange a replacement or full refund.